IPW customer policy review

Checkout identification and Terms of Sale

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ORDER FULFILLMENT PROVIDED BY
International Pure Water LLC
Shipping and return address: 19100 W. Catawba Ave, Cornelius, NC 28031
Customer Support: 844-479-6266 | [email protected]
Payments are processed through Authorize.Net using HighLevel checkout.

1. Product provider

International Pure Water LLC (IPW) is the seller for this checkout. The IPW countertop system is manufactured in Illinois and ships from Cornelius, North Carolina. This origin statement applies to the countertop system; it is not a statement about every product or component.

2. Orders and payments

These terms apply to purchases through this checkout. The listed product price includes initial-order shipping to all 50 U.S. states, including Alaska and Hawaii, and our card-processing, payment-gateway and merchant processing costs. We do not add a separate shipping or handling charge, credit-card surcharge, gateway fee or merchant processing fee to that price. IPW absorbs any actual initial-order shipping cost above the amount included in the price. Applicable sales tax is calculated and shown at checkout before payment. Review your selected products, quantity, product price, applicable tax and total before submitting payment. By submitting your order, you authorize the amount shown. If we cannot fulfill an order and cancel it, we will refund the amount paid for the canceled items, including applicable tax and shipping charges. Our Shipping, Returns and Refunds Policy explains shipping delays and returns.

3. Product warranty

The countertop unit and cassettes are covered by a one-year warranty from delivery for manufacturing defects. For a covered warranty claim, we replace the product. The warranty excludes normal filter exhaustion, misuse and accidental damage. Customers pay shipping both to us and for the replacement. The one-year warranty does not promise one year of filter life. These warranty terms and the voluntary return conditions do not limit rights under applicable law. Contact [email protected] or 844-479-6266 for warranty claim instructions.

Privacy Policy

PENDING PRIVACY REVIEW — not approved final wording. Actual tracking, partner access and retention details still require completion. Current admin settings show referral-email masking off. Do not interpret this draft as a promise of no sharing or no storage.

1. Information collected and used

When you place an order or contact us, we receive information such as your name, contact details, billing and shipping addresses, order details, payment status and support correspondence. We use this information to handle orders, payments, delivery, customer support, accounting and referral attribution.

2. Payment processing

Payments are processed through Authorize.Net using HighLevel checkout. Payment and transaction information is handled by the checkout and payment providers. Please do not send full card numbers or security codes by email or support message.

3. Referral information and service providers

Referral links and related identifiers help associate orders with the referring partner and calculate commissions. We use service providers for checkout, payments, hosting, order administration, shipping, support and accounting. Information relevant to these functions may be processed by those providers. The final notice must reflect the actual tracking technologies, partner access and provider configuration used for this checkout.

4. Privacy questions and requests

Contact [email protected] or call 844-479-6266 with privacy questions or requests concerning your personal information. Requests will be handled in accordance with applicable law, including any required identity verification and lawful recordkeeping obligations.

Review note — remove only after completion

This concise privacy draft is not ready for publication. Before approval, complete the actual data and cookie inventory, retention criteria, partner access, marketing practices and any required regional notices or choice controls. No claim is made here that card data is never stored, that referral tracking has no privacy impact, or that information is never shared for marketing.

Shipping, Returns and Refunds Policy

1. Processing and delivery

Orders ship from 19100 W. Catawba Ave, Cornelius, NC 28031. We process and ship properly completed orders within 2–3 business days, excluding weekends and holidays. Standard ground or commercial freight delivery within the continental United States is estimated at 5–7 business days after shipment. Initial-order shipping is included in the listed product price for all 50 U.S. states, including Alaska and Hawaii. There is no added shipping or handling charge for that delivery; IPW pays any excess actual shipping cost. International delivery is not offered through this checkout. The 5–7-business-day delivery estimate above does not establish an Alaska or Hawaii delivery estimate.

2. Delayed or unshipped orders

If we cannot ship within the stated time, we will notify you and offer a revised shipping date and the option to cancel for a full, prompt refund. If we cannot ship or do not obtain any consent required for a delay, we will cancel and refund the unshipped order as required by law. For ordinary third-party credit-card payments covered by the federal shipping rule, we issue the required refund within seven working days after cancellation; your card issuer may take additional time to post it. No return or warehouse inspection is required for unshipped merchandise.

3. Voluntary returns

You may request a voluntary return within 30 calendar days after delivery. Returned products must be unused and in their original packaging. Contact [email protected] or 844-479-6266 with your order number for return instructions. Return address: 19100 W. Catawba Ave, Cornelius, NC 28031. Customers pay return freight for voluntary returns.

4. Voluntary-return refunds

Eligible unused products returned in their original packaging will be inspected and refunded within 10 business days after we receive them. Refunds go to the original payment method for the product amount actually paid, plus applicable sales tax. No restocking or processing fee applies. Customers pay return shipping. Your bank may take additional time to post the refund.

5. Damaged, defective or missing items

Contact Customer Support with your order number and a description of the problem. Voluntary-return conditions do not determine your rights for damaged, defective or missing items, and do not override an applicable warranty or law.